Cleaning Services Reply to 60.8% of Google Reviews, the Most of 18 Local Business Types

    Cleaning services reply to 60.8% of their Google reviews, the highest rate of 18 local business categories and well above the 40.5% average. Their weak spot is volume: 72.1% have fewer than 20 reviews.

    Cleaning services by reply measure
    Never replied to recent reviews
    37.1%
    Reviews with an owner reply
    60.8%
    Negative reviews with a reply
    42.9%
    Five-star reviews with a reply
    62%
    Reviews from the last 30 days with a reply
    67%

    Source: Suff Digital analysis of 499 cleaning service Google Business Profiles and 6,019 Google reviews · Google Business Profiles and Google reviews, September 2026

    Cleaning services by review measure
    Fewer than 20 reviews
    72.1%
    Zero reviews
    23%
    100 or more reviews
    9.2%
    Rated below 4 stars
    10.9%
    Perfect 5.0 rating
    52.1%

    Source: Suff Digital analysis of 499 cleaning service Google Business Profiles and 6,019 Google reviews · Google Business Profiles and Google reviews, September 2026

    Cleaning services by profile field
    No website
    41.1%
    No opening hours
    17%
    No description
    26.1%
    Unclaimed
    12.6%
    Only one business category
    49.1%
    Lists wheelchair access
    25.5%

    Source: Suff Digital analysis of 499 cleaning service Google Business Profiles and 6,019 Google reviews · Google Business Profiles and Google reviews, September 2026

    Source: Cleaning Services Reply to 60.8% of Google Reviews, the Most of 18 Local Business Types - Suff Digital