Hotels Answer 70.2% of Tripadvisor Reviews vs 9.7% for Restaurants

    Top-ranked US hotels post a management reply under 70.2% of their recent Tripadvisor reviews, about seven times the 9.7% rate for restaurants in the same cities. Half of hotels answer 90% or more of their reviews.

    Reply rate by business type
    Hotels
    70.2%
    Restaurants
    9.7%
    Attractions
    3.9%

    Source: Suff Digital analysis of 25,500 Tripadvisor reviews of 510 hotels in 25 US cities · Tripadvisor reviews, September 2026

    Share of hotels by share of recent reviews answered
    None
    7.8%
    Up to 25%
    9.8%
    26% to 50%
    9.4%
    51% to 75%
    11.4%
    76% to 90%
    14.9%
    Over 90%
    46.7%

    Source: Suff Digital analysis of 25,500 Tripadvisor reviews of 510 hotels in 25 US cities · Tripadvisor reviews, September 2026

    Reply rate by review rating
    1 star
    68.3%
    2 stars
    69.1%
    3 stars
    70.3%
    4 stars
    65.7%
    5 stars
    71.1%

    Source: Suff Digital analysis of 25,500 Tripadvisor reviews of 510 hotels in 25 US cities · Tripadvisor reviews, September 2026

    Reply rate by city
    Washington, DC
    89.2%
    Denver, CO
    86.4%
    New York, NY
    85.2%
    Chicago, IL
    84.9%
    Houston, TX
    83.7%
    San Diego, CA
    83%
    Columbus, OH
    61.1%
    San Francisco, CA
    59.5%
    Charlotte, NC
    59.3%
    Oklahoma City, OK
    57.9%
    Fort Worth, TX
    49.9%
    Las Vegas, NV
    27.8%

    Source: Suff Digital analysis of 25,500 Tripadvisor reviews of 510 hotels in 25 US cities · Tripadvisor reviews, September 2026

    Source: Hotels Answer 70.2% of Tripadvisor Reviews vs 9.7% for Restaurants - Suff Digital