---
title: "Hotels Answer 70.2% of Tripadvisor Reviews vs 9.7% for Restaurants - Suff Digital"
url: https://www.suffdigital.com/resources/data-studies/hotel-tripadvisor-review-replies
description: "We turn websites into predictable revenue engines. Web design and SEO that drives revenue, not clicks. Nashville-based, senior US team."
lang: en
---

Hotels Answer 70.2% of Tripadvisor Reviews vs 9.7% for Restaurants (https://www.suffdigital.com/resources/data-studies/hotel-tripadvisor-review-replies)

Top-ranked US hotels post a management reply under 70.2% of their recent Tripadvisor reviews, about seven times the 9.7% rate for restaurants in the same cities. Half of hotels answer 90% or more of their reviews.

Reply rate by business type

Hotels

70.2%

Restaurants

9.7%

Attractions

3.9%

Source: Suff Digital analysis of 25,500 Tripadvisor reviews of 510 hotels in 25 US cities · Tripadvisor reviews, September 2026

Share of hotels by share of recent reviews answered

None

7.8%

Up to 25%

9.8%

26% to 50%

9.4%

51% to 75%

11.4%

76% to 90%

14.9%

Over 90%

46.7%

Reply rate by review rating

1 star

68.3%

2 stars

69.1%

3 stars

70.3%

4 stars

65.7%

5 stars

71.1%

Reply rate by city

Washington, DC

89.2%

Denver, CO

86.4%

New York, NY

85.2%

Chicago, IL

84.9%

Houston, TX

83.7%

San Diego, CA

83%

Columbus, OH

61.1%

San Francisco, CA

59.5%

Charlotte, NC

59.3%

Oklahoma City, OK

57.9%

Fort Worth, TX

49.9%

Las Vegas, NV

27.8%

Source: Hotels Answer 70.2% of Tripadvisor Reviews vs 9.7% for Restaurants - Suff Digital (https://www.suffdigital.com/resources/data-studies/hotel-tripadvisor-review-replies)

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