45% of One-Star Google Reviews of HVAC Companies Mention Price

    45% of one-star Google reviews of HVAC companies mention price or cost. HVAC companies keep tidier Google Business Profiles than most local businesses, but 52.2% have fewer than 20 reviews and they reply to 27.6% of negative reviews, against 53% of five-star ones.

    HVAC companies by review measure
    Fewer than 20 reviews
    52.2%
    Zero reviews
    10%
    100 or more reviews
    22.7%
    Rated below 4 stars
    12.7%
    Perfect 5.0 rating
    33.4%

    Source: Suff Digital analysis of 699 HVAC company Google Business Profiles and 7,132 Google reviews · Google Business Profiles and Google reviews, September 2026

    HVAC companies by reply measure
    Never replied to recent reviews
    43.8%
    Reviews with an owner reply
    50.4%
    Negative reviews with a reply
    27.6%
    Five-star reviews with a reply
    53%
    Reviews from the last 30 days with a reply
    70.2%

    Source: Suff Digital analysis of 699 HVAC company Google Business Profiles and 7,132 Google reviews · Google Business Profiles and Google reviews, September 2026

    HVAC companies by profile field
    No website
    27.5%
    No opening hours
    7.4%
    No description
    25.6%
    Unclaimed
    7%
    Only one business category
    33.3%
    Lists wheelchair access
    20.6%

    Source: Suff Digital analysis of 699 HVAC company Google Business Profiles and 7,132 Google reviews · Google Business Profiles and Google reviews, September 2026

    Source: 45% of One-Star Google Reviews of HVAC Companies Mention Price - Suff Digital