Top-Rated Insurers on Trustpilot Reply to 48% of Reviews vs 9.6% for Low Scorers

    Insurers rated 4 stars or more on Trustpilot reply to 48% of their recent reviews, five times the 9.6% reply rate of insurers rated below 3. Most insurers are in the second group: 73% score below 3 stars.

    Reply rate by insurer
    Kin Insurance
    84%
    The General
    1%
    NJM Insurance Group
    98%
    Amica Insurance
    100%
    TruStage Insurance Agency
    40%
    Fidelity Life Association
    35%
    Dairyland Insurance
    2%
    Mercury Insurance
    25%
    Lemonade
    91%
    Chubb (European Region)
    100%
    Liberty Mutual
    8%
    Allianz Partners USA
    11%
    ERGO NEXT
    31%

    Source: Suff Digital analysis of 59 insurers and 4,754 recent Trustpilot reviews · Trustpilot company pages, September 2026

    Source: Top-Rated Insurers on Trustpilot Reply to 48% of Reviews vs 9.6% for Low Scorers - Suff Digital