---
title: "76.2% of Law Firms Never Reply to Their Google Reviews vs a 52.8% Average - Suff Digital"
url: https://www.suffdigital.com/resources/data-studies/lawyers-google-reviews-study
description: "We turn websites into predictable revenue engines. Web design and SEO that drives revenue, not clicks. Nashville-based, senior US team."
lang: en
---

76.2% of Law Firms Never Reply to Their Google Reviews vs a 52.8% Average (https://www.suffdigital.com/resources/data-studies/lawyers-google-reviews-study)

76.2% of US law firms never replied to any of their 20 newest Google reviews, the highest rate of 18 local business categories, against a 52.8% average. Law firms reply to 16.2% of negative reviews, and 77.4% have fewer than 20 Google reviews.

Law firms by reply measure

Never replied to recent reviews

76.2%

Reviews with an owner reply

23.6%

Negative reviews with a reply

16.2%

Five-star reviews with a reply

25.5%

Reviews from the last 30 days with a reply

37.8%

Source: Suff Digital analysis of 694 law firm Google Business Profiles and 5,095 Google reviews · Google Business Profiles and Google reviews, September 2026

Law firms by review measure

Fewer than 20 reviews

77.4%

Zero reviews

28.1%

100 or more reviews

5.8%

Rated below 4 stars

20.4%

Perfect 5.0 rating

39.9%

Law firms by profile field

No website

37%

No opening hours

48.6%

No description

63.8%

Unclaimed

47.1%

Only one business category

58.8%

Lists wheelchair access

88.9%

Source: 76.2% of Law Firms Never Reply to Their Google Reviews vs a 52.8% Average - Suff Digital (https://www.suffdigital.com/resources/data-studies/lawyers-google-reviews-study)

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