72% of Online Retailers Rate Below 3 Stars on Trustpilot

    72% of online retailers on Trustpilot have a TrustScore below 3 out of 5, and 60.9% of their recent reviews are 1-star. The retailers that score well are mostly specialist stores, and eleven of them reply to 90% or more of their reviews.

    TrustScore by retailer
    SupplyHouse.com
    4.7
    CabinetSet.com
    4.6
    BatteryMart.com
    4.5
    VistaPrint
    4.5

    Source: Suff Digital analysis of 98 online retailers and 8,731 recent Trustpilot reviews · Trustpilot company pages, September 2026

    Reply rate by retailer
    Brilliant Earth
    100%
    TileBar
    100%
    Thirdlove
    100%
    Wayfair
    99%
    Minted
    98%
    Anthropologie
    97%
    AZAZIE
    96%
    Papier
    96%
    VistaPrint
    93%
    CabinetSet.com
    93%
    MESHKI
    91%

    Source: Suff Digital analysis of 98 online retailers and 8,731 recent Trustpilot reviews · Trustpilot company pages, September 2026

    Source: 72% of Online Retailers Rate Below 3 Stars on Trustpilot - Suff Digital