80% of Auto Repair Shop Websites Offer No Way to Book a Service Online

    80% of auto repair shop websites offer no way to book online, even for routine jobs like oil changes and inspections. The phone is the default instead: 71% of shop websites have a tap-to-call link.

    Share of auto repair shop websites by how visitors can act
    Tap-to-call link
    71%
    Contact form with 3 or more fields
    44.6%
    Reviews or testimonials
    43.1%
    Online booking
    19.9%
    Live chat widget
    9%

    Source: Suff Digital analysis of 334 US auto repair shop websites · auto repair shop websites listed on Google Business Profiles, September 2026

    Offer online booking by website platform
    WordPress
    27%
    Other or unidentified platforms
    15.8%

    Source: Suff Digital analysis of 334 US auto repair shop websites · auto repair shop websites listed on Google Business Profiles, September 2026

    Source: 80% of Auto Repair Shop Websites Offer No Way to Book a Service Online - Suff Digital