47% of Law Firm Websites Offer No Contact Form, Online Booking or Live Chat

    46.9% of law firm websites offer no contact form, no online booking and no live chat on their main pages, leaving a phone number or an email address as the only way in. The firms that do have a form keep it fairly short: the typical law firm contact form asks for 6 fields.

    Share of law firm contact forms by fields on the form
    3 to 4
    22.9%
    5 to 6
    40.2%
    7 to 9
    25.5%
    10 to 14
    6.5%
    15 or more
    4.9%

    Source: Suff Digital analysis of 668 US law firm websites and 306 contact forms · law firm websites listed on Google Business Profiles, September 2026

    Have a contact form by website platform
    Wix
    66.7%
    WordPress
    50.6%
    Other or unidentified platforms
    41%

    Source: Suff Digital analysis of 668 US law firm websites and 306 contact forms · law firm websites listed on Google Business Profiles, September 2026

    Source: 47% of Law Firm Websites Offer No Contact Form, Online Booking or Live Chat - Suff Digital