47.5% of One-Star Moving Company Reviews on Google Complain About Price

    47.5% of English-language one-star Google reviews of moving companies mention price or cost, against 18.3% that mention rude or unprofessional staff. Movers answer their reviews more than most local businesses, but 17.3% of moving companies sit below 4 stars.

    Moving companies by review measure
    Fewer than 20 reviews
    51.6%
    Zero reviews
    18.1%
    100 or more reviews
    22.5%
    Rated below 4 stars
    17.3%
    Perfect 5.0 rating
    23.6%

    Source: Suff Digital analysis of 481 moving company Google Business Profiles and 7,707 Google reviews · Google Business Profiles and Google reviews, September 2026

    Moving companies by reply measure
    Never replied to recent reviews
    42.8%
    Reviews with an owner reply
    53.1%
    Negative reviews with a reply
    34.9%
    Five-star reviews with a reply
    56.3%
    Reviews from the last 30 days with a reply
    58.7%

    Source: Suff Digital analysis of 481 moving company Google Business Profiles and 7,707 Google reviews · Google Business Profiles and Google reviews, September 2026

    Moving companies by profile field
    No website
    36.4%
    No opening hours
    28.5%
    No description
    42.2%
    Unclaimed
    34.1%
    Only one business category
    37.4%
    Lists wheelchair access
    49.3%

    Source: Suff Digital analysis of 481 moving company Google Business Profiles and 7,707 Google reviews · Google Business Profiles and Google reviews, September 2026

    Source: 47.5% of One-Star Moving Company Reviews on Google Complain About Price - Suff Digital