28.8% of Restaurants Rate Below 4 Stars on Google vs 13.8% of Local Businesses

    28.8% of US restaurants are rated below 4 stars on Google, about twice the 13.8% average across 18 local business categories, even though the median restaurant has 214 Google reviews. 50.3% of restaurants never replied to any of their recent reviews.

    Restaurants by review measure
    Fewer than 20 reviews
    15.5%
    Zero reviews
    3%
    100 or more reviews
    65.2%
    Rated below 4 stars
    28.8%
    Perfect 5.0 rating
    3.5%

    Source: Suff Digital analysis of 233 restaurant Google Business Profiles and 8,548 Google reviews · Google Business Profiles and Google reviews, September 2026

    Restaurants by profile field
    No website
    19.7%
    No opening hours
    20.2%
    No description
    21.5%
    Unclaimed
    12%
    Only one business category
    32.2%
    Lists wheelchair access
    90.6%

    Source: Suff Digital analysis of 233 restaurant Google Business Profiles and 8,548 Google reviews · Google Business Profiles and Google reviews, September 2026

    Restaurants by reply measure
    Never replied to recent reviews
    50.3%
    Reviews with an owner reply
    28.4%
    Negative reviews with a reply
    31.9%
    Five-star reviews with a reply
    27.9%
    Reviews from the last 30 days with a reply
    33.1%

    Source: Suff Digital analysis of 233 restaurant Google Business Profiles and 8,548 Google reviews · Google Business Profiles and Google reviews, September 2026

    Source: 28.8% of Restaurants Rate Below 4 Stars on Google vs 13.8% of Local Businesses - Suff Digital