WordPress core, plugin and theme maintenance
Tested update runs for the platform itself, on a monthly schedule.
•ONGOING SITE OWNERSHIP
Website Management
You get one accountable owner for the domain, the hosting, the vendors and the change requests.
Your site depends on a host, a domain account, a CMS, vendors, forms and reporting. We keep those pieces organized, make the small changes, chase the vendors and send you a clear record of what happened.
Website management
Get your Website Management strategy today
•Why Suff Digital
One senior operator owns your site, and you will know their name.
Website management works when the daily ownership is clear. We keep the accounts, vendors, requests, renewals, forms and reports organized so your team has one place to go when the site needs attention.
Speak with a specialist •
Matt Suffoletto
Founder & CEO
Kriszta
Chief Operating Officer
Tony
Partnership Director
What Our Website Management Services Include
Website management services cover the operating work around a live site: accounts, vendors, change requests, forms, reporting and renewals.
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•Your domain and DNS, in your name
The registrar account stays in your name. We write every DNS record down and act on the renewal date before it arrives.
•We deal with your host, so you do not have to
We hold the support relationship and chase the tickets, so a hosting problem is our job here instead of something you relay between suppliers.
•One place to send every edit
One route in, with a published turnaround once you are on a plan: a first response in 1 to 2 hours during business hours, and most requests resolved within 24 to 48 hours. You get a note back saying what was done.
•Your forms tested through to your inbox
We run test submissions through each form on a schedule and confirm they arrive. A success message is not proof anybody received it.
•Analytics checks that keep reports reliable
We check that tracking fires on every template and log what changed when, so a step in your data comes with an explanation.
•Privacy and cookie pages that match your tools
We read your privacy, cookie and terms pages against the tools you use now, and flag anything needing your lawyer.
•Website management problems
What Breaks When Site Ownership Is Split
These problems start as small ownership gaps, then become expensive once a deadline or customer finds them first.
Diagnose my site •01
The domain account is hard to recover
The domain renews soon and the login is tied to an old email address. We identify that risk early, move ownership into your name and record the recovery route before renewal becomes urgent.
02
The certificate expired on a Saturday
Now every visitor sees a browser warning saying your site is unsafe. Domains, certificates, licenses and subscriptions all renew on their own schedule, and reminders often sit in old signup inboxes. We keep one renewal calendar instead.
03
Form submissions that never arrive
A customer says they filled in the form last week and the message never reached your team. Delivery can break silently after a plugin update or mailbox rule change, while the page still shows success. We test the path to the inbox.
04
Analytics numbers drop without warning
Nothing changed on the site, but the reports say half your visitors vanished. Tracking usually broke during a redesign or a tag change and never got back onto every template. That data cannot be rebuilt later.
05
One person knows how it all works
When that person leaves, the site leaves with them: which plugin handles redirects, why a snippet exists, which host to call. We turn that knowledge into a runbook your team keeps.
06
A privacy policy two years out of date
It still names a tool you stopped using two years ago. Policy pages get written once at launch and then drift, because nothing in the business triggers a review. It matters the moment a regulator reads it.
Our Website Management Process
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Phase 01
Onboarding, week 1
We find every account the site depends on
Registrar, DNS, host, CMS, email sender, analytics, tag manager, payments, and who holds each. The onboarding weeks shown against these steps are an estimate rather than a final timeline, and the real dates are agreed with you in the proposal.
Phase 02
Onboarding, weeks 1-2
Every account put back in your name
Ownership moves to you wherever it is not already, and we get added as users rather than owners. Dormant accounts close and shared logins get replaced.
Phase 03
Onboarding, week 2
We write the site down
What runs where, how a change reaches the live site, the renewal calendar and the vendor contacts, written so a new person can follow it.
Phase 04
Onboarding, week 2
We agree where requests go, and how fast
One route in, with a turnaround attached. Then what counts as a change rather than a project, and who on your side approves what. Being specific here saves everyone confusion later.
Phase 05
Recurring, monthly
One consistent monthly report
Requests completed, renewals approaching, form and tracking checks, and anything we escalated. The format stays consistent so real changes stand out.
Phase 06
Recurring, quarterly
A quarterly look at what you are paying for
What each vendor costs, whether anybody still uses it, what renews next quarter, and where two tools overlap. Running costs fall about as often as they rise.
•The cost of split ownership
The expensive failures here are administrative, not technical.
Cost these out against your own figures. A day behind an expired certificate warning. Two weeks of form submissions that never reached an inbox. A domain recovered through a support queue rather than a password reset. Not one of them shows up in a maintenance report.
•
Your daily inquiry value, for every day a form was silently broken
•
What a lapsed certificate costs before anyone can act on it
•
The week the next person spends rediscovering an undocumented stack
•If the retainer ends
You keep the runbook and the accounts, but the calendar still needs an owner.
The runbook and the account record are yours to keep. What ends is the operating work: renewal calendar, vendor tickets and form-delivery tests. Nothing fails the day you stop, which is what makes it easy to miss.
•
Renewals arrive on the vendor's schedule, watched or not
•
Form delivery breaks silently, so only a scheduled test finds it
•
Undocumented changes start piling up again from day one
Website Management Deliverables
Nothing here turns up as a surprise line later. You see this list, in writing, before you sign.
Month One
Every month
✓Every request, and when it was done — Each change request and its completion date, plus anything we flagged as project work.
✓What renews in the next ninety days — Domains, certificates, licenses and subscriptions coming due, with an owner against each.
✓Proof your forms and tracking still work — Test submissions confirmed as arriving, and tracking checked across every template.
✓Tickets we raised with your host — What we escalated to a provider for you, and where each one currently sits.
Months 2-3
Every quarter
✓What each service costs, and whether you use it — The running cost per vendor, what is still in use, and where two tools overlap.
✓Your policy pages against your actual tools — Privacy, cookie and terms pages read against the providers you use now.
Ongoing
Held for you
✓Account ownership register — Each account and its holder, confirming ownership sits with you rather than us.
✓The runbook, kept current — What runs where, how a change ships, the vendor contacts and renewal dates.
•Compare options
Compare Website Management Services
Compare website management by whether one team owns the request path, renewal calendar, vendor tickets and monthly reporting.
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Registrar and hosting accounts in your name
Us
VariesAgencies
VariesFreelance
In-house
One named provider answers for the whole stack
Us
Agencies
Freelance
In-house
Renewal calendar with an owner per line
Us
Agencies
Freelance
In-house
Scheduled form tests to your real inbox
Us
Agencies
Freelance
In-house
Vendor tickets raised and chased for you
Us
VariesAgencies
Freelance
In-house
Written site runbook, kept current
Us
Agencies
Freelance
In-house
One intake channel with a stated turnaround
Us
Agencies
Freelance
In-house
Quarterly vendor and cost review
Us
Agencies
Freelance
In-house
Accounts stay in your name
Us
VariesAgencies
VariesFreelance
In-house
Suff Digital
Other agencies
Freelancers
In-house / DIY
Registrar and hosting accounts in your name
Varies
Varies
One named provider answers for the whole stack
Renewal calendar with an owner per line
Scheduled form tests to your real inbox
Vendor tickets raised and chased for you
Varies
Written site runbook, kept current
One intake channel with a stated turnaround
Quarterly vendor and cost review
Accounts stay in your name
Varies
Varies
See who currently holds your accounts.
Send us the URL. We come back with who holds your domain, hosting, CMS and analytics, plus which renewals need an owner.
•Frequently asked questions
Common Questions
We mean the whole live site is one provider's responsibility, not just the software it runs on. That covers the domain, the hosting contract, the certificate, the analytics, the subscriptions and the changes you ask for. If it can take the site down, it is on our list.
•Ready for real growth?
Ask us to take the site off your desk.
Tell us who touches your site today and what keeps landing on your desk. A senior operator replies within one business day with what we would take on.
✓One named owner, not a shared inbox
✓Response within one business day
✓Clear scope before work starts
2,500+ businesses served
Request a free proposal now
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•Related services
Services that support Website Maintenance & Support.
Website maintenance plans and what they cover
Website support services on a published cadence: updates, backups, monitoring and patching.
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Clean up a compromised site, close the way back in and lift search warnings.
Website design and development services
Larger rebuilds, redesigns and feature projects that sit outside routine maintenance.
Website Management Reviews